We have a limited amount of each fabric and our bandanas & collars are made at the time of the order, so in rare circumstances, we may run out of fabric prior to removing it from the site. If this is the case we will send you an email and you will have your choice of either a full refund or the product in your next favourite fabric.
Our products are all made after they have been ordering, due to this our processing time is between 2-4 weeks. If you require a rush on your order, please purchase the "Rush My Order" listing. After 5 business days, we will not issue a cancellation or a refund unless there is an issue with your order (i.e. you ordered the wrong size, you received a defective item, or you are not 100% satisfied with our products.) We do not issue refunds for any custom made items.
As a fur mom myself, safety is my number one priority. While we stand behind our products and aim to create the highest quality and durable products dogs can be extremely unpredictable. We cannot be held liable for any harm or injuries that may occur as a result of neglect, abuse, use or misuse of any RoKodog products. As the purchaser of our products, you are responsible for determining the suitability of all products and assume all responsibility and liability by purchase products from RoKodog. Please note that it is important to check your dog's collar for regular wear and tear.
Our products are all hand made, with love which means each and every single one will be unique to its' self and every single one will be an original. We strive to create the best quality gear possible and stand behind our products.